Refund policy
As a curated vintage collection, each piece is one-of-one and often decades old. Natural wear, character, and subtle imperfections are part of the story–and are always reflected as accurately as possible through photos and description.
All sales are considered final. All items are sold as-is.
That said, if an item has been significantly misrepresented, please reach out within 48 hrs of delivery. We'll make it right.
We encourage thoughtful purchasing:
- Review all measurements carefully
- Ask questions before purchasing–we're happy to help
- Reach out for additional photos or fit guidance anytime
A Note on Fit & Expectation and Back Up Policy
We do not accept returns for sizing, fit, or change of mind.
Occasionally, I may have a back up buyer for the piece you purchased. In which case, I may ask for consent for the back up buyer to contact you directly to facilitate the resale. Make sense? If not, and you have lingering questions and concerns, please do not hesitate to reach out for clarity.
To become a back up buyer, comment BACKUP on any IG post / listing, past and present, or email a screenshot of the item with the subject BACKUP to GoldFinch.Payments@gmail.com
Starting a Return
To start a return, you must contact us at GoldFinch.Payments@gmail.com
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that return shipping will be at the buyer's expense.
You can always contact us for any return question at: GoldFinch.Payments@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at GoldFinch.Payments@gmail.com